A
payment kiosk is an unattended machine designed
to allow consumers access to bills and various
methods of paying those bills at their
convenience. Payment kiosks are typically
located in areas of high foot traffic such as
shopping malls, convenience stores, retailers,
bank lobbies, and other places frequented by the
public. The payment kiosk can be connected to
the Internet allowing consumers to access over
110,000 billers nationwide. Payment kiosks
increase customer service, simplify transaction
reporting, and increase consumer awareness of
your business.
Payment
kiosks often resemble an automated teller
machine (ATM), with a computer enclosed in a
durable outer shell. Detailed, but easy to
follow, instructions are located either on
screen or printed on a sign near the screen
creating ease of use for consumers. Customer
service is often available to consumers as well.
Each payment kiosk can be programmed to receive
payments for either one specific vendor, or for
many different vendors. The software is designed
to report in real time to a database, to create
precise reports, and is able to track
transaction times, collection times, and has the
ability to self-repair when faced with a
critical error. Payment kiosks can also be
customized with your business logo. Placing your
customized payment kiosk in a high foot traffic
area, such as a shopping mall, increases
consumer awareness of your business creating an
opportunity to increase sales, and profits.
Payment
kiosks allow those customers without a checking
account or credit card to pay bills and get a
receipt without having to wait in long lines, or
locate an elusive payment center. The payment
kiosk also creates opportunities for better
customer service because it takes the payment
center to the people, instead of forcing the
people to the payment center. It lets people do
business where they already need to be, instead
of forcing consumers to spend valuable time
searching for somewhere to pay their bill.
Payment kiosks also free employees work time
from processing endless payments to concentrate
on solving whatever customer service issues
arise during the day.
Each
payment kiosk, located in high foot traffic
areas, can accomplish many things. Simplifying
transaction reporting, increasing consumer
awareness, and increasing customer service are
all benefits of payment kiosks. Real time
tracking of transactions and collection times,
combined with a database able to create precise
reports simplify transaction reporting.
Customized payment kiosks located in high
traffic areas increase consumer awareness of the
business. A conveniently located payment kiosk,
with detailed instructions for consumers,
increases customer service and frees employees
to attend to other tasks and consumer needs.
